|Can they return to the Dazzle?|
Their once vibrant and fun Facebook page slowly became a boring place where people only went to complain. They lost a boatload of longtime customers. Others, like myself, who stuck around, went from buying dozens of items a month to buying once every few months, if that. It just wasn't worth the hassle - there was a good possibility that there would be quality issues, which coupled with their new, crappy shipping and processing times, meant that it may be a full month, or more, for you to get an undamaged, wearable item. It was from this frame of mind where terms like "CrapDazzle" started to get tossed around frequently.
Then, last month, they very quietly issued a press release that was picked up by just a few style and commerce sites. Bill Strauss had resigned and Brian Lee, the original founder, was taking back over as CEO. Angels began to sing! All over Facebook, ladies were thrilled with the news. Would he put the Dazzle back in ShoeDazzle? A few sources inside the company were cautiously optimistic.
Only time will tell if it will make a difference, but there were some odd changes and offers in the days immediately following the announcement. They offered a $15 credit to all their existing customers. This was a payment credit and not a discount so you didn't get hit with the new shipping charges. Then, they started running a Buy-One-Get-One-Free deal for new customers, but it's also available to existing customers, but only vocally through Customer Service, or if you find a link for it - like right here. But, then, they started charging shipping on BOGO purchases, no matter what the total and whether or not you bought a non-BOGO item with it. And they're offering another $15 credit deal - which, again, gets around the shipping charges, so it begs the question: Why? Maybe it's an attempt to see what drives sales so they can reboot and focus on that.
Whatever it is, I hope that they figure it out soon. I used to love ShoeDazzle. I credit them with opening my eyes to buying shoes online. I've met some great women because of them, and they've got some great customer service agents and supervisors that I love to death. But, now, there are just too many other options to justify most of the hassle and higher prices. I'll continue to buy when I really love something, but unless they change their ways and regain some of their original luster, I don't know how much that's going to be or how long I'm going to stick around.
It's going to be very interesting to see what comes about in the next few months, whether it be good or bad.